All devices are processed through our Certified Data Erasure system. Our policy is as follows:
- During the inspection process, our technicians factory reset every smartphone and iPad. The factory reset process erases all personal data on the device.
- If we are unable to factory reset the device for any reason, the device’s motherboard will be shredded. The shredding process erases all personal data.
- You will receive a Certificate of Data Erasure certifying your devices were factory reset or physically destroyed through a shredding process.
If you are more comfortable erasing the data before shipping us your devices, the factory reset is surprisingly simple. Please follow our factory reset guide below. If you have any questions, please email us at firstname.lastname@example.org.
Factory Reset Guide – How to Erase the Data on Your Smartphone or iPad*
iPhone & iPad: Go to Settings > General > Reset and then select Erase All Content and Settings. After typing in your passcode if you’ve set one, you’ll get a warning box appear, with the option to Erase iPhone (or iPad) in red.
Android Devices: Go to Settings > Backup & reset. Tap Factory data reset. On the next screen, tick the box marked Erase phone data. You can also choose to remove data from the memory card on some phones – so be careful what button you tap on. You’ll see a warning screen – tap Reset phone to continue.
* The exact factory reset settings may vary by device and operating system.