PRICING: How is the final value determined for each device?
We process all devices through a 25 point functionality test and cosmetic inspection. Functionally, the device must power up, have a fully operational screen (with no bad pixels, white spots, or green borders) and all components must function properly. Cosmetically, the device must have an unbroken housing and be free of water damage.
The final value is determined by the device’s condition. We offer a simple, 2 tier pricing system:
Good Condition Price
If the device passes our 25 point functionality test and cosmetically shows minimal (or no) signs of use, we pay the Good Condition Price.
- Please note: If the device passes our 25 point functionality test but has more significant signs of use, such as scratches or scuffs on the housing or screen, the Good Condition Price may be reduced by up to 15%.
Damaged Condition Price
If your device fails any part of our 25 point functionality test and/or has significant cosmetic damage (e.g. cracked housing or water damage), we pay the Damaged Condition Price.
- Devices that do not power up have zero value, as these devices cannot be tested.
- Devices with an activation lock (e.g. iCloud, Google or DEP Lock) may have a reduced Damaged Condition Price, as the devices cannot be reactivated.
- If the ESN (Electronic Serial Number) or IMEI (International Mobile Equipment Identity) is reported as ‘lost or stolen”, payment will not be issued and the transaction will be cancelled.
Do you offer a 100% Satisfaction Guarantee?
Yes. Once our technicians have completed the functional and cosmetic testing of your devices, our customer service team will contact you with a final value. We offer a 100% Satisfaction Guarantee policy. If you are not 100% satisfied with the final value, we will return the devices to you at our expense.
Is there a minimum number of devices I can sell?
How quickly will I be paid?
Do you send me a shipment receipt?
Who pays for the shipping?
Do you provide shipping boxes?
No. We request that you use (or re-use) a sturdy box or padded envelope. Our dedication to the environment extends to all aspects of our business, including the use of shipping boxes. With millions of boxes readily available for shipping, it would be irresponsible to produce new boxes for this purpose.
Do you have any special packing requirements?
Our shipping process is simple and straightforward. Our Trade-in Kit includes simple packing and shipping instructions.. We encourage you to wrap valuable devices in some type of cushioning (bubble wrap, etc), to protect them during shipping.
Do you take the batteries?
Yes, we need the batteries and the battery covers (a battery cover is the plastic “back” of the phone that covers the battery.) When shipping, please make sure any batteries included in your shipment are attached to their corresponding phones. If the battery is unavailable, we will accept the phone by itself, although payment may be nominally reduced. Fortunately, most newer smartphones all have internal batteries, so there is no need to locate or attach the battery.
Do you take chargers & other accessories?
We accept chargers, but they are not required for full value. Please do not ship other accessories, such as boxes, car chargers or manuals. If you are including a charger, please make sure to wrap your phone to protect it properly, as enclosed chargers tend to scratch other devices.
Should I deactivate the service on the phones?
Yes, be sure to deactivate your cell phone service (or data for some iPads) prior to shipping your phones. We will not be responsible for any airtime charges resulting from phones that were not deactivated.
Does SmartphoneTradeIn.com erase personal data from all devices?
Yes. During the inspection process, our technicians erase the personal data on all phones through a factory reset. Additionally, we physically destroy (shred) all SIM Cards and memory cards (e.g. SD cards). However, if you feel more comfortable erasing the data yourself, please click here for our factory reset guide.
How does SmartphoneTradeIn.com process the devices?
SmartphoneTradeIn.com processes all devices through an environmentally responsible zero landfill process. Click here to learn more about our Recycling Process & Environmental Policy.
Can I see my order status online?
You can track your FedEx shipment at www.fedex.com using your FedEx tracking number. We do not offer “order status” on our website, as we do not require our customers to set up a user ID and password. However, we will keep you informed throughout the entire trade-in process, and we issue payment within five days of receiving your shipment. We believe you will be impressed with the speed and efficiency that we process your shipment.
You can always email us at firstname.lastname@example.org to check the status of your order or have any questions about your shipment. Our friendly customer service team will respond quickly to your questions from Monday through Friday, 9AM to 5PM EST.