SmartphoneTradeIn.com is the leading corporate & bulk smartphone & iPad trade-in program in the United States. We are a program of GRC Wireless (SmartphoneRecycler.com), the largest grassroots smartphone & cell phone recycling company in North America. GRC Wireless has recycled over 8 million smartphones and cell phones since 2002.
Is there a minimum number of devices I can sell?
How is the final value of my item determined?
We offer a simple, two category grading system:
Good Condition or Better – We Pay You Full Price
Your device is fully functional with normal signs of use. Your device must power up, have a fully operating screen, have an unbroken housing without cracks, and be free of water damage. The device must not have any missing buttons.
Damaged Condition – We Pay You Damaged Price
Your device has a cracked screen or housing, broken or missing parts, does not function properly, or has water damage.
Please note: Fully functional devices with significant cosmetic damaged may be subject to a reduced ‘Full Price’. Devices that do not power up may be subject to a reduced ‘Damaged Price’. Additionally, we do not accept lost or stolen devices. If the ESN (Electronic Serial Number) or IMEI (International Mobile Equipment Identity) is reported as ‘lost or stolen’, the transaction will be cancelled and payment will not be issued.
Do you offer a 100% Satisfaction Guarantee?
Yes. Once our technicians have completed the functional and cosmetic testing of your devices, our customer service team will contact you with a final value. We offer a 100% Satisfaction Guarantee policy. If you are not 100% satisfied with the final value, we will return the devices to you at our expense.
How quickly will I be paid?
Do you send me a shipment receipt?
Who pays for the shipping?
Do you provide shipping boxes?
No. We request that you use (or re-use) a sturdy box or padded envelope. Our dedication to the environment extends to all aspects of our business, including the use of shipping boxes. With millions of boxes readily available for shipping, it would be irresponsible to produce new boxes for this purpose.
Do you have any special packing requirements?
Our shipping process is simple and straightforward. Our Trade-in Kit includes simple packing and shipping instructions.. We encourage you to wrap valuable devices in some type of cushioning (bubble wrap, etc), to protect them during shipping.
Do you take the batteries?
Yes, we need the batteries and the battery covers (a battery cover is the plastic “back” of the phone that covers the battery.) When shipping, please make sure any batteries included in your shipment are attached to their corresponding phones. If the battery is unavailable, we will accept the phone by itself, although payment may be nominally reduced. Fortunately, most newer smartphones all have internal batteries, so there is no need to locate or attach the battery.
Do you take chargers & other accessories?
We accept chargers, but they are not required for full value. Please do not ship other accessories, such as boxes, car chargers or manuals. If you are including a charger, please make sure to wrap your phone to protect it properly, as enclosed chargers tend to scratch other devices.
Should I deactivate the service on the phones?
Yes, be sure to deactivate your cell phone service (or data for some iPads) prior to shipping your phones. We will not be responsible for any airtime charges resulting from phones that were not deactivated.
Does SmartphoneTradeIn.com erase personal data from all devices?
Yes. During the inspection process, our technicians erase the personal data on all phones through a factory reset. Additionally, we physically destroy (shred) all SIM Cards and memory cards (e.g. SD cards). However, if you feel more comfortable erasing the data yourself, please click here for our factory reset guide.
How does SmartphoneTradeIn.com process the devices?
SmartphoneTradeIn.com processes all devices through an environmentally responsible zero landfill process. Click here to learn more about our Recycling Process & Environmental Policy.
Can I see my order status online?
You can track your FedEx shipment at www.fedex.com using your FedEx tracking number. We do not offer “order status” on our website, as we do not require our customers to set up a user ID and password. However, we will keep you informed throughout the entire trade-in process, and we issue payment within five days of receiving your shipment. We believe you will be impressed with the speed and efficiency that we process your shipment.
You can always email us at email@example.com to check the status of your order or have any questions about your shipment. Our friendly customer service team will respond quickly to your questions from Monday through Friday, 9AM to 5PM EST.